Shipping & Service Delivery Policy

Last updated: 22 October 2026

Some business details are still being added: legal name, type of business, registered address, support phone number, city for jurisdiction, Grievance Officer’s name, Grievance Officer’s email. They will be filled in before BatchConnect takes any payment.

BatchConnect sells no physical goods, so nothing is shipped and there are no shipping charges. The only paid service, a mentorship session, is delivered online.

How a session is delivered

  1. Booking. You pick one of the times the mentor has published. The booking is confirmed on screen at once.
  2. Confirmation. Both of you receive an email with a calendar invite for the session, within minutes. The calendar reminds you an hour before.
  3. The session. A 45-minute video call at the booked time, on the meeting link the mentor provides (Google Meet, Zoom, Microsoft Teams or similar). The link is shown on the booking in My requests and in the invite.
  4. Completion. After the session either of you marks it done in the app.

If a session cannot be delivered

If the mentor cancels, does not join, or the session cannot happen because of a problem on our side, you get a full refund as set out in our Refund & Cancellation Policy. If the meeting link is missing or does not work, message the mentor in the app, or write to support@batchconnect.in.