Refund & Cancellation Policy

Last updated: 22 October 2026

Some business details are still being added: legal name, type of business, registered address, support phone number, city for jurisdiction, Grievance Officer’s name, Grievance Officer’s email. They will be filled in before BatchConnect takes any payment.

Referrals, messages and the Circle on BatchConnect are free, so there is nothing to refund. This policy covers paid mentorship sessions only.

Full refund

The mentor cancels the session, at any time.
The mentor does not join within 15 minutes of the booked time. Tell us within 7 days.
You cancel more than 12 hours before the session starts.
The session could not happen because of a technical problem on our side.
You were charged more than once for the same session.

No refund

The session took place.
You cancel within 12 hours of the start time, or do not join.

If you were unhappy with a session, tell us anyway. A session is advice and preparation, not a guaranteed outcome, but we look into every complaint and may refund in part or in full.

How to cancel

Cancel the booking from My requests in the app. You get a confirmation straight away, and the mentor is told.

How to ask for a refund

For the cases in the first list, we start the refund ourselves; you do not need to ask. For anything else, email support@batchconnect.in within 7 days of the session with your registered email, the mentor's name and the session date. We reply within 2 working days.

When the money arrives

Approved refunds go back to the original payment method through our payment partner, Razorpay, within 5 to 7 working days. Your bank may take a little longer to show it.

Rescheduling

Either side can suggest a new time in the app before the session. Rescheduling is not a cancellation, and no fee applies. If you cannot agree on a new time, the booking can be cancelled with a full refund.

Disputes about a refund can be raised with our Grievance Officer: see Contact.